Frequently Asked Questions
Why did you choose the name "Lime Tree Kids "?
When deciding on a business name we wanted to include the reason why we were starting the business. Something that would keep us focused on WHY we were running our business the way we are and the products we were choosing. Lime Tree Kids was chosen simply because our son had the most gorgeous Lime Tree growing outside his bedroom window, a gift from his Grandfather the day we bought him home from Taiwan and introduced him to his forever family! It seemed perfect as our son was the inspiration behind starting this quirky business.
Some facts about Lime Trees
• Limes are an excellent source of Vitamin C
• A ripe lime is yellow in colour not green
• In 1767 Dr Macbride suggested that fresh lime juice should be mixed with
bicarbonate of soda – this is the world’s first fizzy drink.
• Concentrated lime juice is so acidic it will dissolve concrete.
• Limes are not grown from a seed but in fact grafted and grown !
So you see Lime Trees are a really unique plant just like our family, just like our business. We aim to enhance each parent’s lifestyle through providing Stylish Unique and fun products that can assist them in helping their children grow into happy and healthy little people. We are sure we will make mistakes as a company from time to time. We are only human but by naming ourselves after our motivation and inspiration (our Lime Tree Kids) we are reminded daily to strive to build a brand that is of high quality.
How do orders ship ?
We currently use Australia Post E-parcel for all orders leaving our warehouse. If your item is sent straight from the distributor we will notify you of this and you will receive your item from a courier of their choosing.
If you have also ordered items that ship from our warehouse you will receive two separate packages. One from us using E-parcel and one from the distributors courier.
How much is your postage?
We try very hard to keep our postage at an affordable rate for our customers. Postage is currently $9.95 for all orders up to $150*
Orders over $150 are posted free. This excludes furniture and or Bulky items or items sent straight from our distributor. It will say the postage estimate for these items in bold on the product description page. This extra freight amount will be added to your order at check out. We will contact you with the correct amount of shipping for these items if they exceed what you have already paid. You will then have the option to proceed or cancel this order.
When will my order be dispatched?
If you place your order before 8am Monday to Friday we will generally ship it to you that day. Orders placed after 8am est will be picked and posted the next business sday. The exception is peak sale or holiday seasons such as Christmas where by your orders can take up to 3 days to be shipped.
How Long does it take to receive an order ?
Once your order has been picked, packed and posted you will receive an email advising you of a tracking number. You can then track your order through the Australia Post system. At this point it’s out of our hands but generally it takes between 2 – 5 days to receive your package from leaving us.
If there are any unforeseen delay we will contact you ASAP .
Do you ship outside of Australia?
At this time we do not ship outside of Australia however we may choose to do so at a later time.
How do I track my order?
The process of an order is Order Received - Order Processing – Order processed
This can all be checked by logging into your customer Login .
Once the order has been processed by us and sent with Australia Post you will receive a tracking order number. You can then login to the Aust Post website and track the whereabouts of your parcel from there.
If you have any concerns about the delivery or processing of your order please do not hesitate to contact us by calling during office hours (mon – fri 9am – 4pm EST)
1300 079 886 or email Customer service at customerservice@limetreekids.com.au
What do your Order status mean?
<<<<<< ENTER DETAILS >>>>>>>>>
What type of payment do you accept?
We accept Visa, MasterCard , Paypal and Bank transfer.
Bank Transfers: If you choose bank transfer you will be emailed our bank details . Please make payment within 14 days of placing your order. After this time if no payment has been made we will need to cancel your order in the system and return the items to stock.
We do not accept Monopoly money or chocolate coins at this time.
How safe is paying by credit card on your website ?
<<<<<< DAVE INFO >>>>>
Can I return my order ?
Yes, we completely understand that Internet shopping is different to shopping the conventional way. If for any reason you are unhappy with any of the items received, We will happily exchange or refund the purchase price of the item (Postage costs are not refundable unless the item is deemed faulty by us).
How do exchanges / Refunds work ?
Let us know via email first to customerservice@limetreekids.com.au or by calling our uber friendly staff on
1300 079 886
•Return your purchase within 14 days of receipt.
•Make sure the item being returned is in perfect condition, unused with all packaging nice and intact.
Return the purchase at your own expense and packaged up well (we recommend tracking/signature too as we cant be held responsible if we never receive your item).
Exceptions: Custom made/ special order /training pants/ sale items can not be returned. Bulky items may incur a restocking fee.
Click here to read our full Terms & Conditions.
Missing item or wrong item sent ?
If you open up your parcel and discover that we have accidently sent you the wrong item or something is missing , never fear we are happy to help. Just follow these steps :
• Check your invoice or email confirmation that you did infact order the correct quantity and or items
• If something is missing please search all the packaging, bubble wrap , box thoroughly. Also please carefully open any bigger items to check if our clever elves have popped a smaller item into the bigger box .
• Email us at customerservice@limetreekids.com.au and our lovely staff will be happy to help.
Faulty Goods ?
In the rare event that a fault or damage to your purchase is overlooked during dispatch, Lime Tree Kids will happily exchange it for a new one – please contact us on 1300 079 886 or email customerservice@limetreekids.com.au
If at a later time your believe your product is faulty please call us on above numbers and we will walk you thorugh the process ?
See Full Terms and conditions.