Online Baby and Childrens Shop | Baby Toys | Kids Games

Frequently Asked Questions

Why did you choose the name "Lime Tree Kids"?

When deciding on a business name, we wanted to include the reason behind our business. Something that would keep us focused on WHY we were running our business the way we are and the products we were choosing.

Lime Tree Kids was chosen simply because our son had the most gorgeous lime tree growing outside his bedroom window, a gift from his Grandfather the day we brought him home from Taiwan and introduced him to his forever family!

It seemed perfect as our son, Sam, is the inspiration behind starting this quirky business.

Some unique facts about Lime Trees: 

• Limes are an excellent source of Vitamin C.
• A ripe lime is yellow in colour not green.
• In 1767 Dr Macbride suggested that fresh lime juice should be mixed with bicarbonate of soda – this is the world’s first fizzy drink.
• Concentrated lime juice is so acidic it will dissolve concrete.
• Limes are not grown from a seed but in fact grafted and grown !

So, you see, lime trees are a really unique plant just like our family, just like our business.

We aim to enhance each parent’s lifestyle by providing Unique, Stylish and Fun products that can assist them in helping their children grow into happy and healthy little people. We are sure we will make mistakes as a company from time to time. We are only human but by naming ourselves after our motivation and inspiration, our gorgeous Lime Tree Kids,  we are reminded daily to strive to build a value-based, high quality brand.

Click here to read more about us. 


How do orders ship?

We currently use Australia Post E-parcel for all orders leaving our warehouse. If your item is sent straight from the distributor we will notify you of this and you will receive your item from a courier of their choosing. If you have also ordered items that ship from our warehouse you will receive two separate packages. One from us using E-parcel and one from the distributor's courier.


How much is your postage?


We try very hard to keep our postage at an affordable rate for our customers. Postage is currently $10.95 for all orders up to $150* Orders over $150 are posted free.

This excludes furniture and/or bulky items or items sent straight from our distributor.

You will see the postage estimate for these items in bold on the product description page.

This extra freight amount will be added to your order at check out. We will contact you with the correct amount of shipping for these items if they exceed what you have already paid. You will then have the option to proceed with or cancel this order.


When will my order be dispatched?


If you place your order before 8 A.M.{EST} Monday to Friday we will generally ship it to you that day. Orders placed after 8 A.M {EST} will be picked and posted the next business day.

The exception is peak sale or holiday seasons such as Christmas when your orders can take up to 3 days to be shipped.


How long does it take to receive an order?


Once your order has been picked, packed and posted you will receive an email advising you of a tracking number. You can then track your order through the Australia Post system.

At this point it’s out of our hands but generally it takes between 2 – 5 days to receive your package from leaving us. If there are any unforeseen delays, we will contact you ASAP .


Do you ship outside of Australia?


At this time we do not ship outside of Australia, however we may choose to do so at a later time.


How do I track my order?

The process of an order is Order Received - Order Processing – Order Processed.

This can all be checked by logging into your customer Login . Once the order has been processed by us and sent with Australia Post you will receive a tracking order number.

You can then login to the Australia Post website and track the whereabouts of your parcel from there.

If you have any concerns about the delivery or processing of your order, please do not hesitate to contact us by calling 1300 079 886
during office hours (Mon – Fri 9 A.M – 4 P.M EST)  or emailing Customer Service at customerservice@limetreekids.com.au


What do your order statuses mean?

When your order status changes, you will receive an email from us notifying you immediately. The following is a list of the various statuses and what they mean:

Processed - Your order has been processed in the warehouse and is currently being picked and packed. If there are any issues with your order we will contact you at this stage.

Partially Shipped - If your order is being shipped in different shipments or something is on backorder then you will be notified of this

Shipped - This mean your order has been shipped in full to you

Cancelled - If your order is cancelled then you will receive this notification. 



What payment methods do you accept?



We accept Visa, MasterCard , Paypal and Bank transfer.

Bank Transfers: If you choose bank transfer you will be emailed our bank details .

Please make payment within 14 days of placing your order. After this time, if no payment has been made we will need to cancel your order in the system and return the items to stock.

We do not accept Monopoly money or chocolate coins at this time. **smiling**


How safe is paying by credit card on your website?

We utilise one of the most secure transaction channels available in the world today.

Our Ecommerce application includes the following security features :

  • We use both Camtech and Paypal as our credit card payment gateways which ensures your credit card details are recorded in a highly secure 128 bit encrypted environment.
  • All browsers are required to use a minimum of 40-bit SSL (Secure Socket Layer) technology (This means that there is no way to bypass the security systems).
  • Digital certification to verify integrity and authenticity from this website.
  • Each order is checked, one by one by our accounts department before processing.. This reduces the possibility of credit card fraud.
  • Ecommerce functionality programmed and maintained by Mantis Technologies. A sophisticated Australian website developer specializing in internet security and watertight website infrastructure.

What does this mean?

This means that when you order a product from our website, you can rest assured that the highest security checks have been put in place to make sure that your details will not fall into the wrong hands.


Can I return my order?



Yes, we completely understand that Internet shopping is different from shopping the conventional way.

If for any reason you are unhappy with any of the items received, we will happily exchange or refund the purchase price of the item (Postage costs are not refundable unless the item is deemed faulty by us).  Terms and conditions apply. 

Check out our full Returns Policy Here


How do exchanges/refunds work?


Let us know that you'd like to exchange or return an item via email first to customerservice@limetreekids.com.au or by calling our über friendly staff on 1300 079 886. 
 
•Return your purchase within 14 days of receipt.
•Make sure the item being returned is in perfect condition, unused with all packaging nice and intact. Return the purchase at your own expense and packaged up properly.  We recommend tracking/signature too as we can't be held responsible if we never receive your item.

Exceptions: Custom made/ special order /training pants/ sale items can not be returned. Bulky items may incur a restocking fee.

Click here to read our full Terms & Conditions

Click here for our Full Returns policy


Missing item or wrong item sent?


If you open up your parcel and discover that we have accidentally sent you the wrong item or that something is missing, never fear! We are happy to help!
 
Just follow these steps :
• Check your invoice or email confirmation that you did in fact order the correct quantity and or items. 
• If something is missing, please search all the packaging, bubble wrap, box thoroughly. Also, please carefully open any bigger 
items to check if our clever packers have popped a smaller item into the bigger box .
• Email us at customerservice@limetreekids.com.au and our lovely staff will be happy to help.


Faulty goods?


In the rare event that a fault or damage to your purchase is overlooked during dispatch, Lime Tree Kids will happily exchange it for a new one – please contact us on 1300 079 886 or email customerservice@limetreekids.com.au.
 
If, at a later time, you believe your product is faulty please call us on the above number and we will walk you through the process. 
 
See Full Terms and conditions.       
>